Golden Comfort LLC | Privacy Policy
Effective Date: October 19, 2026
Golden Comfort LLC ("Golden Comfort," "we," "us," or "our") is committed to protecting the privacy and personal information of our customers. This Privacy Policy explains how we collect, use, store, and protect customer information, including information used for appointment scheduling, service communications, and SMS text messaging.
1. Information We Collect
Golden Comfort LLC may collect the following customer information:
• Full name
• Phone number
• Email address
• Service history, including past appointments, repairs, installations, and maintenance records We collect this information when customers contact us, request services, schedule appointments, or otherwise communicate with our company.
2. How We Use Customer Information
We use customer information for legitimate business purposes, including:
• Creating and maintaining customer profiles in our Customer Relationship Management (CRM) system • Scheduling and managing service appointments
• Preparing and communicating estimates
• Maintaining records of service history
• Communicating important information regarding appointments, services, and updates
• Sending promotional offers and business communications to customers who have provided the appropriate consent
3. SMS Text Messaging
Golden Comfort LLC may send customers SMS text messages for the following purposes:
• Appointment Reminders: Confirmations, scheduling updates, and reminders about upcoming service appointments.
• Estimates: Notifications and updates regarding requested service estimates.
• Promotions: Special offers, seasonal promotions, maintenance reminders, and other marketing communications for customers who have opted in to receive them.
Customers must provide the appropriate consent before receiving automated SMS communications. Consent to receive promotional messages is not a condition of purchasing our services.
Message frequency may vary. Standard message and data rates may apply.
Customers may opt out of receiving SMS messages at any time by replying STOP to any automated text message. For assistance, customers may reply HELP or contact Golden Comfort LLC directly at 302-265-0264.
Golden Comfort LLC | Selbyville, Delaware Page 1
4. Data Storage and Security
Golden Comfort LLC stores customer information within our designated CRM system. Access to sensitive customer information is restricted to authorized company principals. We take reasonable measures to protect customer information against unauthorized access, misuse, or disclosure.
Golden Comfort LLC does not save or store customer credit card numbers, banking information, or other payment method details in our CRM.
5. Information Sharing and Disclosure
Golden Comfort LLC does not sell, rent, or share customer personal information with outside companies or service partners for their independent use or marketing purposes.
SMS consent and phone numbers collected for SMS communications are not shared with third parties or affiliates for marketing purposes.
Customer information is used solely for Golden Comfort LLC's authorized business operations, except where disclosure is required by applicable law or necessary for service providers operating our communications or CRM systems under appropriate confidentiality protections.
6. Customer Rights
Customers have the right to request access to, corrections to, or deletion of their personal information maintained by Golden Comfort LLC, subject to applicable legal and recordkeeping requirements. To request changes or removal of customer information, please contact us using the information listed below.
7. Opting Out of Text Messages
Customers may withdraw their consent to receive automated SMS messages at any time. To unsubscribe, simply reply STOP to any automated text message from Golden Comfort LLC. Customers may also contact our office directly to request removal from our text messaging communications.
Opting out of promotional text messages will not affect a customer's ability to request or receive HVAC services.
8. Updates to This Privacy Policy
Golden Comfort LLC reserves the right to update this Privacy Policy as necessary to reflect changes in business operations, privacy practices, or applicable regulations. Any updates will be reflected in the revised Privacy Policy.
9. Contact Information
Golden Comfort LLC
PO Box 1098
Selbyville, DE 19975
Phone: 302-265-0264
Email: goldencomfortde@gmail.com
Terms of Service
Golden Comfort LLC | AI Receptionist & Messaging Program
Effective October 19, 2026
1. Program Description
Golden Comfort LLC operates an AI receptionist and customer messaging program to assist with
incoming calls, gather customer information, support appointment scheduling, and help our team
respond to service requests more efficiently. The AI receptionist may ask for information relevant to a
requested service and may assist with routing inquiries to our staff.
2. Types of Messages
Depending on the nature of your inquiry and your consent, messages may include responses to service
requests, appointment confirmations and reminders, estimate-related communications, and
promotional offers. Message frequency varies based on your interactions and requested services.
3. Consent and Charges
By opting in to receive SMS messages from Golden Comfort LLC, you agree to receive text messages
related to the applicable messaging program. Consent to promotional messages is not required to
purchase our services. Message and data rates may apply, depending on your mobile carrier and plan.
4. Opt-Out and Help
You may opt out of automated text messages at any time by replying STOP to a message from our
system. For assistance, reply HELP or contact us at 302-265-0264. If you opt out, we will honor your
request in accordance with applicable requirements.
5. Privacy Policy
You can view Golden Comfort LLC's Privacy Policy to learn how we collect, use, and protect customer
information. A copy is available upon request by contacting us at goldencomfortde@gmail.com or
302-265-0264.
6. Contact Information
Golden Comfort LLC
PO Box 1098
Selbyville, DE 19975
Phone: 302-265-0264
Email: goldencomfortde@gmail.com
Policies For Automated System Use